As a business acquires newer clients, there’s more to be taken care of and more to attend to. At ResellerClub, the tasks involving taking care of our resellers and building their business seem like a piece of cake, thanks to our Account Management Team. Here’s about Foram Shah, our charming Account Manager, who’s been around for almost 3 years now. Grabbing every opportunity that comes her way to help our clients, she takes immense pride…
Our Account Management team redefines ‘going the extra mile’ for our resellers by consistently surpassing the expectations that our resellers have of them. As far as looking after their interests and pushing the boundaries is concerned, the AM team isn’t too mindful of the term ‘limited’ and our resellers are definitely not complaining! It is this dedication that makes our resellers delighted and us proud. Varun Gupta, one of our Account Managers, who’s been around…
At ResellerClub, we believe in providing a comprehensive support that encompasses technical, functional, transactional and operational aspects of a Hosting and Domains business. Having covered several instances from the technical dimension of support in our previous posts, we’d now like to delve into the functions of another important team – the Account Management team. The Account Management team is dedicated to the resellers and focuses on the satisfaction of the resellers and smooth functioning of…
Cache, prefetching and Random Access Memory are several means that computing devices and software use to help boost performance. These are usually supplemented by background processes that help webservers render content or process actions faster. However, a periodic cleanup of memory and redundant processes is highly recommended for optimal performance and that’s precisely why we emphasize that you regularly monitor and carry out maintenance on your VPS server or any device for that matter. Here’s…
Switching your hosting provider and migrating your hosting to different provider can have a considerable impact on your business and website functionality, especially when there is a disparity in software versions between the two providers. We at ResellerClub always root for the most stable and updated versions of all software which not only enables you to benefit from the latest features/functions but also reduces risk of exposure to security threats that old versions carry. A…
Many a time we encounter issues trickier than they may seem and these can get the better of us. They may turn out to be more complicated than a never ending maze but one simply needs to keep calm and think of a way out. Jaseem, from ResellerClub’s support team, swears by this and knows it best to not panic! Recently, one of our resellers, Mr Sankaralingam, attempted to restore his database from his expired…
Tackling support issues is a lot like a doctor treating a patient – a list of symptoms is all that the doctor has to go on. Using these, a diagnosis is made to identify the cause(s) and then a remedy is suggested. This is an iterative process till the affliction (issue) is cured(solved). In most cases, good doctors can identify the cause in one or two iterations, However, sometimes we encounter some unique cases where…
At ResellerClub, we always strive to serve our resellers in the best possible manner. In addition to dealing with complex technical or system configuration related issues, we occasionally encounter instances where issues crop up due to exceptional or obscure stipulations associated with certain products. For instance, many ccTLDs have unique methods of registrant criteria verification, registration, renewal and transfer processes. Since some resellers/customers may be unaware of the extra stipulations, the transaction they attempt may…
In the business of customer support, it is extremely important to draw a distinction between a response and a resolution, and many of us have experienced cases where multiple vendors are involved and the intermediary provider washes its hands off an issue which an upstream provider’s product has caused. Anjali, one of our senior Hosting Product Support Specialists was recently faced with a situation where an issue in a third-party product was causing errors for…
In today’s complex web security environment, identifying a hack attempt is probably the biggest challenge one faces as hackers adopt intricate masking and trail-cleaning techniques. Everyday at ResellerClub, our support team comes across several seemingly innocuous issues that could appear to be fixed by minor tweaks or suggestions – but are actually traces of an attempted hack. We take security very seriously and our staff are regularly trained to stay abreast of developments that could help identify any suspicious incidences that could…