Customer Support is a critical piece of every business and we at ResellerClub recognize that your support to your customers is closely tied in with how well we can address any issues you face when you resell our products. Beyond technical expertise, support calls for presence of mind and application and here is an instance where our support executive had to rely on these qualities to tackle an issue faced by our reseller. Our reseller,…
As part of our constant efforts to give you the best reselling experience ResellerClub’s support team is geared to give you hands-on solutions for every possible issue you may encounter in the quickest possible time. This week we have one more instance where our support team tackled the issue faced by a Reseller with great presence of mind and splendid response time. One of our resellers who had recently purchased a VPS package was faced…
ResellerClub’s Domain Reseller platform offers various features and options for product management through an intuitive interface at great prices which is why we are such a popular provider of domains and hosting services. However the sheer variety of options and customizations that we support, which is usually impossible at most other providers, can appear daunting to a new user at times. We have meticulously prepared documentation that helps all of you navigate our platform and…
We’ve had a steady stream of appreciative comments on our previous “The Extra Mile” posts and it’s great to hear your insightful comments that help us improve our support. This week, ResellerClub’s support team was posed an issue that required a substantial level of ingenuity, initiative and commitment to be tackled and our superb support team got it spot on! Our Support Executive: Antu Stephen, a member of our support team, has been with us…
We all have certain key customers who mean a lot to us and are valuable to our business. When faced with an issue that threatens to put our business with such a customer in danger, panic is a natural reaction but it is imperative that we keep calm and ensure that we offer them the best and the quickest resolution. Here’s how one of our support executives addressed an issue that affected a key customer…
When it’s a tech support issue in question, 9 out of 10 times it’s actually resolved without any hassles. But all you ever hear about is the one time things went wrong. And since you do hear a lot about things going wrong, we thought we’ll tell you a little bit about what goes right as well. On a weekly basis, we’re going to introduce you to a member of ResellerClub’s support team and tell…
At the end of October 2013, ResellerClub became a US based entity and this move resulted in a change in the legal jurisdiction applicable to us. As a result of this change, we are no longer able to support partners and clients from Cuba, Iran, North Korea, Sudan and Syria. These include Resellers, Sub Resellers and Customers. If any of the following actions are performed by users from OFAC Countries, the respective domain/hosting package will…
Over the past few months, I’ve spoken to various Hosting providers from around the world and the feedback I’ve received from many of them is that the current Domain Reseller model isn’t something Hosting Resellers are used to. In essence, most of them believed that our current system of signing up for a Reseller program in order to buy one VPS hosting package or a couple of Reseller Hosting packages is a little convoluted especially when it’s so easy to buy a Hosting…
HostingCon is well underway at the Hynes Convention Center in Boston and we’re really excited for Day 2! Day 1 was packed with some fantastic sessions and great networking opportunities and we’re looking forward to meeting our Resellers as well as colleagues today and tomorrow. Catch us Booth 313: You can meet me as well as our Sr. Managers Janani, Janki and Varun at Booth 313. For the next two days you can play our…
I was having a conversation last week with a few of the folks here at RC about how 2012 is going to an enormous year for us and hopefully for our Resellers too! We’re in the process of launching some of our most awaited products and features that I’m sure will help you boost your revenues and more importantly, your profits. Some of you may already know about a few of our Product and Feature…